FAQs

We first ask you to contact us. Day Tours may be booked immediately via Stripe. Our travel experts will review your submission and respond to you within 48 hours to book a free consultation. During the call, we will discuss your interests and travel plans in more detail to create your personalized itinerary.

• After the consultation, we ask you to make a 10% deposit. This is a non-refundable deposit that serves two purposes: It secures your place in our tours and enables our team of tour experts to begin creating your customized itinerary for your review. Please rest assured this deposit will be deducted from your final costs.
• After you work one-on-one with your assigned tour expert on finalizing your itinerary, we ask you to make your final payment, which will cover the entire cost of your trip. This payment is 90 days prior to the program date.

After you make the final payment, you can simply relax and arrive in Japan, where you will be taken care of by our team of travel experts throughout your trip!

Your tour includes the following services:
• Customized itinerary
• Assignment of personal tour expert to discuss, modify, and finalize itinerary
• Costs including those of hotels, internal transportation, activities, logistics management
• Guide services

The budget essentially covers all expenses except the cost of meals and flights to and from Japan. However, many hotels have meals included in their room plans. Moreover, if you let us know of your dietary preferences and or allergies, we carry out research to find suitable, high quality restaurants for your review.

We understand that plans may change, and that you may need to alter or cancel your tour for various reasons. In such cases, please contact us as soon as possible and we will work to accommodate your situation.

Please refer to Terms and Conditions for a detailed guide on our cancellation policy.

We specialize in private VIP tours that range anywhere from 1~8 persons.

Our Japan tours vary in length, generally comprising between one to 14 days.

We use new top of the line commercially-registered (green numberplate) vehicles that seat 1-8 people. Child seats for children 0-3 and 4-6 are available. Please ask at the time of the reservation for a child seat. The maximum number of child seats that can be reserved is 2.

Our guides speak Japanese, English, French, and Spanish.

Let us know at the time of booking and we will work with your dietary restrictions.

Yes, we provide vehicles that allow persons with disabilities and we’ll create your itinerary accordingly to the needs of the customers. We have experienced guides who investigate and advise on barrier-free routes and destinations.